Until now the solutions available to us have been non specific, not relevant to the service industry, too expensive, too complex and not relevant to the UK!
I spent 13 years running a cleaning company and tackled every problem - it was a constant up hill battle. I spent hours and hours generating invoices, alternating jobs, updating schedules, chasing workers, follow-ups with clients...admin, calling, emailing, texting.. after over a decade of very little to no free time for myself I decided something has to change!
I was using so many different tools, but non of them spoke to each other. I was having to duplicate information. Inputting client info to my CRM, I then had to input into my calendar, then make sure my workers knew the correct information. After all of the all the follow up admin. I was so frustrated.
Surely there had to be something out there that could give me everything in one place!? I set out to find a software solution to help me run my business...
But what I found was either way too expensive, too complicated, didn't fit my business or was founded in another country with different time zones and features that just weren't suited to me and the UK market.
I was at a complete loss..
How could I continue going?! I had a business partner, managers, staff and clients, but I was exhausted.
I didn't believe that there was anything out there that could help me, I lost hope in myself and didn't know where to turn.
One day the penny dropped...
I was talking to a client who was setting up her own software company. So I thought why don't i build a solution for myself??
I set about designing my own solution. After 5 years of blood, sweat and tears I built my very own in house solution. Life became easier not just with my business but at home too. I had my life back!
I started talking to my other service businesses who I used to work closely with such as, builders, cleaners, pest control, gardeners etc.. and found they all had similar problem to me!
So I decided to make my software available to every service business owner! ServiceSET was born!